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Terms of Service

Terms of service

The use of the this website website (this "website") and the sale of products and services offered on this website are governed by the terms and conditions set forth below and all other disclaimers, guidelines, policies and terms and conditions of sale appearing on this website under "Terms and Conditions". Your use of this website in any manner, whether browsing, activating an account with us or making a purchase, constitutes your acknowledgement that you have read the Terms and Conditions and that you agree to follow and be bound by them. MURRAY EQUIPMENT, Inc. reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully each time you use this website.

USAGE RESTRICTIONS

You may access and view the Content (as defined below) appearing on this website for personal, non-commercial use only. You may download and/or copy certain portions of the Content for personal, non-commercial use only, provided that you (a) retain all copyright, trademark or other proprietary notices contained on the Content, (b) do not modify or alter the Content in any way and (c) do not make the Content available to any third party. MURRAY EQUIPMENT, Inc. reserves complete title and full intellectual property rights in any Content that you download from this website.

You agree to use this website only for lawful purposes. The following activities are strictly prohibited: (i) misrepresenting the identity of a user; (ii) tampering with this website; and (iii) conducting fraudulent activities.

PROPRIATARY RIGHTS

The MURRAY EQUIPMENT, Inc. logos and trademarks, as well as other marks, trade names, trademarks and logos on this website, are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.

The entire Contents of this website, including text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information and software (collectively, "Content") are subject to copyright, trademark, or other proprietary rights or licenses held by MURRAY EQUIPMENT, Inc. or a MURRAY EQUIPMENT, Inc. affiliate or by third parties who have licensed their rights to MURRAY EQUIPMENT, Inc. Except as provided above, you may not make copy, modify or create derivative works of the Content. In addition, you may not distribute, publish, transmit, reuse, repost, "and frame" the Content in any manner or sell or attempt to sell the Content.

MODIFICATION OF CONTENT

MURRAY EQUIPMENT, Inc. attempts to ensure that the Content on this website is complete and current. As indicated in the DISCLAIMERS set forth below, MURRAY EQUIPMENT, Inc. does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. MURRAY EQUIPMENT, Inc. reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, MURRAY EQUIPMENT, Inc. reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, MURRAY EQUIPMENT, Inc. shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to MURRAY EQUIPMENT, Inc. in accordance with our Return/Cancellation Policy.

ORDERING METHODS

  1. Order Online: Using a credit card with our secure online catalog. This catalog includes MURRAY EQUIPMENT, Inc. products, many items not found in our current printed catalog and Service/Repair parts for your equipment. Prior to ordering you may discuss any questions with a Customer Support agent. You may order any item shown on our website through our secure online ordering system.
  2. Telephone Orders: USA & Canadian Customers Call Toll Free at 1-800-348-4753. Customer service representatives are available 8:00 am to 5:00 pm Monday through Friday (Eastern Time).
  3. International Orders: Please phone us at +1 260-484-0382.

AVAILABLE SHIPPING METHODS

All shipping available online is ground service.

Ground Services Offered

MURRAY EQUIPMENT offers Ground Service standard. Your order should arrive within 7-10 business days from the time of shipment.

Next-Day or 2-Day Service
If you’re in a hurry we offer Next-Day and 2-Day delivery service for an additional charge. Call MURRAY EQUIPMENT, Inc. at 1-800-348-4753 to change your order from Standard Ground to a faster delivery method. Note: Flammables and Hazardous materials cannot be shipped Next-Day, 2-Day or outside the USA. This includes spray cans, paints and adhesives.

Freight/Truck Shipments for Oversized and Heavy Orders

Some of the items MURRAY EQUIPMENT Inc. offers have special shipping charges due to their heavy weight and/or large size. Generally, these orders are delivered by a common carrier and are not available for Next-Day or 2-Day delivery service. For these shipments, we must have a daytime telephone number for the Freight Company to contact you for delivery arrangements.

Note: The freight company is only responsible for delivery to the tail of the truck. We highly recommend that you plan to have at least 2 people to unload freight delivered by truck.

Call Customer Service at 1-800-348-4753 for detailed information and to place expedited orders.

Orders to Destinations Outside the USA

We serve customers outside the USA, but currently those orders cannot be placed online. Please call +1 260-484-0382 e-mail us at sales@murrayequipment.com about shipping charges and delivery times at which time we can place your order.

RETURNING MERCHANDISE

Damage During Delivery

In the event your merchandise is damaged during its delivery, complete the following steps:

  1. Retain all packing material, cartons, and products form the delivery in the condition they were received.
  2. Contact the delivery carrier and request an inspection within 15 days from receipt.
  3. Call our Customer Service Department at 1-800-348-4753 for further assistance.

Other Returns

No goods may be returned without MURRY EQUIPMENT, Inc’s written permission. If authorized for return, transportation charges must be prepaid by Buyer unless otherwise noted by Seller in the authorization to return goods. All goods authorized for return are subject to Seller’s inspection and acceptance, and a handling charge equal to 15% of the purchase price of the goods will be assessed, unless otherwise noted in Seller’s authorization to return said goods.

  1. Contact MURRAY EQUIPMENT, Inc. at 1-800-348-4753 and request to speak with a customer service representative regarding an online return. Request an R.M.A. (Return Merchandise Authorization) number. Have your billing/shipping address(es)
  2. Repackage and send items to the address provided by the MURRAY EQUIPMENT Inc. customer representative. MURRAY EQUIPMENT Inc. recommends shipping via an insured method. MURRAY EQUIPMENT, Inc. cannot replace or refund items that have been lost by the returning carrier.
  3. Include in the shipment a copy of the original invoice and order number, the full name and address of the person who placed the order, the R.M.A. number, and your instructions.
  4. Refunds will be credited to the original payment method as soon as possible after the return has been received and processed. If the items are deemed to be in lesser quality than when the R.M.A was issued, a customer service representative will be in contact to discuss options including partial refund, repair, re-sending item.

CANCELLATION PROCESS

Orders are processed immediately. Once an order has been processed, MURRAY EQUIPMENT, Inc. is unable to cancel the order. However, once you receive the merchandise, you can simply return it by following the instructions above. To find out if your order has been processed, you can check your order online or contact customer service at 1-800-348-4753.

At the time of order, you would have been sent a confirmation message that contained a link to check the status of your order. To check online, click on that link provided. Orders with a status of "Shipped" cannot be cancelled. When the status changes from Processing to Shipped it means that the delivery company has taken possession of the merchandise.

No cancellation, suspension, or variation of an order, accepted by the MURRAY EQUIPMENT, Inc. shall be valid unless agreed to by seller in writing. In the event of such agreement, MURRAY EQUIPMENT, Inc reserves the right to assess cancellation or other charges to indemnify against all loss, including the profit on any part of an order that is cancelled.

SALES TAX CHARGES

Because of our direct selling activities, MURRAY EQUIPMENT, Inc. is required by State laws to collect sales tax according to the applicable rate in the area where the delivery is made. All pricing is US dollars and taxes are calculated automatically. For states where MURRAY EQUIPMENT, Inc. does not collect sales tax, online users are responsible to submit the appropriate taxes to the state.

ORDER ACKNOWLEDGEMENT

If your order has not been previously acknowledged, this shall constitute an acknowledgement and the following terms and conditions shall apply:

Buyer’s order is accepted and shipped on the condition that the terms and conditions set forth herein and/or any special attachments hereto shall apply and shall constitute the entire agreement between the parties. Said terms and conditions may not be varied, and no modification or addition to them shall be of any force or effect, unless made by or specifically accepted by the Seller in writing. Acceptance of Buyer’s orders which contain conditions of purchase printed thereon will not be binding upon Seller unless specifically agreed to in writing by Seller. If any conflict exists between the terms and conditions herein set forth and those in Buyer’s order, the terms and conditions herein stated shall govern.

Quotations and all the terms and conditions above set forth, and any agreement or sale, between Buyer and Seller, shall be governed by and construed in accordance with the Laws of the State of Indiana.

All quotations, orders, shipment dates, and/or agreements are contingent upon strikes, lockout, work stoppages, war, riot, terrorism, availability of materials, fire, accident, natural disasters, or any other cause beyond Seller’s control. Seller shall have no liability for any delay, failure to deliver, loss or damage, which might result therefrom. Time for delivery shall not be the essence of the agreement. Seller will make best efforts to meet stated shipment or delivery dates, but shall not be liable for any loss or damages resulting from delay, howsoever caused or occasioned.

All orders are subject to a minimum net invoice billing of $5.00 exclusive of non-product charges such as postage or freight, taxes, etc., unless stated to the contrary on the face hereof. Net 15 days from invoice date.

Unless stated to the contrary on the face hereof, all goods furnished hereunder will be shipped F.O.B point of shipment, and title and risk in the goods shall pass to the Buyer upon Seller’s delivery to the carrier at point of shipment.

Typographical and/or mathematical errors made by Seller in quotation, acknowledgements or invoices are subject to correction.

To be allowable, any claim of error in quantity shipped shall be made by the Buyer in writing, within 10 days after receipt of the goods.

By accepting the goods, the Buyer agrees to be bound thereby, notwithstanding any adverse or conflicting terms or conditions on Buyer’s purchase order. Any exceptions or changes must be in writing and signed by MURRAY EQUIPMENT. Orders are reviewed prior to final acceptance and shipment. We reserve the right to refuse any order.

Promotional sales and other offers may not be combined, however you will always receive the best discount available for your order.

DISCLAIMERS

ALL CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY ADVICE THAT MAY BE GIVEN TO YOU OVER THIS WEBSITE, ARE PROVIDED "AS IS" AND ALL USE OF THIS WEBSITE IS AT YOUR OWN RISK. MURRAY EQUIPMENT, INC. DISCLAIMS, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND LIABILITIES OF MURRAY EQUIPMENT, INC., WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO THIS WEBSITE AND ANY CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) IMPLIED WARRANTY OF NON-INFRINGEMENT; AND (C) CLAIM IN TORT (INCLUDING NEGLIGENCE). WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE THAT MURRAY EQUIPMENT, INC. DOES NOT REPRESENT OR WARRANT THAT THIS WEBSITE WILL BE ACCESSIBLE WITHOUT INTERRUPTION OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THIS WEBSITE AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS OR FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

MURRAY EQUIPMENT, INC. DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS WEBSITE. MURRAY EQUIPMENT, INC. DOES NOT MAKE ANY REPRESENTATION THAT THE CONTENT PROVIDED IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.

The prices listed on the MURRAY EQUIPMENT, Inc. website are subject to change without notice. The information presented at the MURRAY EQUIPMENT, Inc. website does not constitute an offer to sell the items described at the listed prices. The information is presented without prejudice to the rights of MURRAY EQUIPMENT, Inc. to alter or modify sales terms including specifications and price. No information or statements set forth on the MURRAY EQUIPMENT, Inc. website constitute or create a contract of sale or warranty of the goods described. If deliveries are deferred or delayed by the Buyer, the Seller reserves the right to make such deliveries at the price or prices in effect on the day of shipment, irrespective of the price or prices originally acknowledged or stated hereon.

MURRAY EQUIPMENT, Inc. reserves the right to refuse or cancel any orders placed for products and/or services for which the sale or use of such products and/or services in your state is restricted or prohibited.

To properly serve all customers, MURRAY EQUIPMENT, Inc. reserves the right to limit quantities MURRAY EQUIPMENT, Inc. further reserves the right to cancel multiple orders of this item purchased by the same website user and/or shipped to the same delivery address.

Personal Injury or property damage may result if used with non-MURRAY EQUIPMENT brand machinery. Personal injury or property damage may result if used with non-MURRAY EQUIPMENT brand service parts, accessories, or brand products are mounted on or used with MURRAY EQUIPMENT brand equipment. In the event of either of the above actions, MURRAY EQUIPMENT disclaims all liability & excludes all warranties of merchantability & fitness for particular purpose.

MURRAY EQUIPMENT, Inc. may display advertising prints for products sold through this website. MURRAY EQUIPMENT, Inc. attempts to display the colors of the products shown on this website as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of color depends, in part, upon the type of computer monitor used by you.

LIMITATION OF LIABILITY

IN NO EVENT SHALL MURRAY EQUIPMENT, INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES) ARISING OUT OF OR IN CONNECTION WITH ANY USE OF, INABILITY TO USE, OR RESULTS OF USE OF, THIS WEBSITE OR ANY CONTENT ON THIS WEBSITE, EVEN IF MURRAY EQUIPMENT, INC. OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THIS WEBSITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS WEBSITE. IF ANY PORTION OF THIS LIMITATION IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN MURRAY EQUIPMENT, INC. TOTAL LIABILITY TO YOU SHALL IN NO EVENT EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES, IN WHICH CASE THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

ENFORCEMENT

By accessing and using this website, you agree that your access and use of this website is subject to the Terms and Conditions, and all applicable laws, as governed by the laws of the State of Indiana, without giving effect to any principles or conflicts of laws.

MISCELLAENOUS

The Terms and Conditions constitute the entire agreement between you and MURRAY EQUIPMENT, Inc. with respect to this website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and MURRAY EQUIPMENT, Inc. with respect to this website. No modification of the Terms and Conditions shall be effective unless it is authorized by MURRAY EQUIPMENT, Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

MURRAY EQUIPMENT PRIVACY POLICY

Because we value our customers and the trust that you place in MURRAY EQUIPMENT, we want to make sure that you understand what information we gather about you when you visit this website, how we use that information, and the safeguards we have in place to protect that information.

We will update this Privacy Policy statement if elements of our policy materially change. If you are concerned about how your personal information is used, please visit our website often for this and other important announcements from MurrayEquipment.com.

How does this website ensure that your information is secure?

this website will maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information. We restrict and limit access to customer information only to those employees who need it to carry out their business functions and educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use. When you use a credit card to make a purchase at this website, we use Secure Socket Layer encryption (SSL) to encrypt your personal information, including your credit card number, before it travels over the Internet. Any credit card information held on file is encrypted. Once the information is no longer needed, it is deleted.

What type of information does this website collect online?

General Browsing:
This website gathers navigational information about where visitors go on our website and information about the technical efficiencies of our website and services (i.e., time to connect to our website, time to download pages, etc.). This information allows us to see which areas of this website are most visited and helps us better understand our visitors' experiences at this website. With the navigational information, we can improve the quality of our website by recognizing and delivering more of the features, areas and services our visitors prefer. In the process of gathering navigational information, non-personally identifiable information (for example, domain type, browser version, service provider and IP address) may be collected.

Collection of Personal Information:

We may ask you to voluntarily provide information in a few circumstances. When you purchase items from this website, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and notify you of order status. Other examples of when we may ask you to voluntarily provide personally identifiable information include if you choose to use or participate in one our various services, promotions, programs, surveys, or clubs, we may collect additional information. From your transactions and other interactions with us, we obtain information concerning the specific produces or services you purchase or use.

To ensure compliance with federal law, this website does not maintain information provided by children under the age of 13.

How does this website use the information collected online?

The information we collect online is added to the Murrayequipment.com database and is primarily used to deliver services and information about our products to you. In addition, we may also use the information you provide at this website to allow you to access the member portions of our website, or to enable you to receive other membership benefits. We use the information we collect for various purposes, including:

to complete your purchase transactions;

to provide the services you request;

to send you our catalogs and other offerings through the mail;

to contact you about the status of your orders;

to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you;

to improve our merchandise selections, customer service, and overall customer shopping experience.

If you do not wish to receive e-mails about special offers, new products, contests and other promotions from this website, or if you do not wish to receive other marketing materials from us by regular mail, please call us at 1-800-348-4753.

In certain circumstances, MURRAY EQUIPMENT, Inc. may share your customer information with trusted service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in strict compliance with the policy.

We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it.

INTERNATIONAL VISITORS

If you are visiting this website from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you receive from this website will be created on servers located in the U.S. and all information about you will be maintained in Web servers and internal systems located within the U.S.

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